Privacy Policy
Privacy and Data Protection Policy
As FBK online services, we respect your privacy and are committed to safeguarding your personal information as you engage with our websites, products, and services. This Privacy and Data Protection Policy outlines how we collect, use, and protect your data.
1. Purpose
This Privacy Policy outlines how FBK OnlineServices
(Pty) Ltd a Juristic Representative of Sithundhi Group (Pty) Ltd collects,
uses, discloses, and protects personal information obtained from clients, data
subjects and visitors to our website. We are committed to protecting the
privacy of our users and complying with applicable Protection of Personal
Information Act 4 of 2013 (POPIA) and other data protection laws.
Personal Information Collected by FBK
Online Services:
• Username
• Email address
• Phone number
• Password
• Documents: ID and Proof of
residence
Interaction Data
• We gather data on how you engage with our
services, encompassing your IP address, browser type, and device specifics.
Non-Personal Information:
• Technical Data: We store information
about your device including your browser type, IP address Operating system.
• Analytics: We also make sure of
Information regarding your usage of our services, such as the page you visited,
the amount of time spent, and the links that have been clicked.
2. Disclosure of Information
We
do not sell or rent your personal information to third parties. However, we may
share your data in the following circumstances:
• For
Legal Reasons: We may share your information when required by law, to respond
to legal processes, or to protect the rights, property, or safety of our
company and users.
3. Data Security
We take reasonable steps to protect the
security and confidentiality of personal information. However, no data
transmission over the internet is completely secure, and we cannot guarantee
the security of user data.
4. Cookies
Our website may use cookies to enhance the
user experience. Users can control cookie preferences through their browser
settings. Please refer to our Cookie Policy for more details.
5. Links to other websites
Our website may contain links to
third-party websites. We are not responsible for the privacy practices or
content of these websites. Users should review the privacy policies of external
sites they visit.
6. Principles of POPIA Compliance
6. 1.
Accountability.
FBK Online Services is
committed to maintaining accountability for the processing of personal
information and ensuring compliance with POPIA.
6. 2.
Processing Limitation.
Personal information will
only be processed for legitimate purposes, and we will ensure that the
processing is lawful, adequate, and relevant.
6.3. Purpose Specification.
FBK Online Services will
specify the purposes for which personal information is collected, and data
subjects will be informed of these purposes.
6. 4. Data Minimization.
We will only collect and
process personal information that is necessary for the intended purpose and
will not retain it for longer than required.
6.5. Information Quality.
We will take reasonable
steps to ensure that personal information is accurate, complete, and up to-date.
6.6. Openness and Transparency.
FBK Online Services will be
transparent about how personal information is processed, and data subjects have
the right to access their personal information.
6.7. Security Safeguards.
We will implement appropriate security measures to
protect personal information against unauthorized access, disclosure, or loss.
6. 8.
Data Subject Participation Data
subjects have the right to access, correct, or request the deletion of their
personal information, and FBK Online Services will facilitate these rights.
7. Roles and Responsibilities.
7.1 Data Protection Officer (DPO) FBK
Online Services has a designated Information Officer is responsible for
overseeing POPIA compliance and acting as a point of contact for data subjects.
7.2 Employees and Contractors All employees
and contractors must adhere to this policy and report any potential breaches or
concerns to the Information Officer
8. Cross Border Transfers Practices
Although we don’t perform any cross-border
transfers of information, In the event that we may need to conduct any
cross-border transfers, we will take reasonable steps to implement appropriate
safeguards to protect your personal information during cross-border transfers.
These safeguards may include contractual agreements, data protection impact
assessments, or other measures designed to ensure the security and
confidentiality of your information. We will adhere to applicable data
protection laws and regulations if transferring personal information across
borders. In cases where specific contractual or legal mechanisms are required
for cross-border data transfers, we will take necessary steps to comply with
such requirements. Prior to such any changes in our cross-border transfer
practices, we may update this clause to reflect changes in our cross-border
transfer practices. We will provide notice of any material changes and seek
your consent if required by applicable laws.
9. Data Breach
9.1. Reporting Any suspected or
actual data breaches must be reported immediately to the DPO and, if necessary,
to the relevant regulatory authorities.
9.2. Investigation and Notification FBK
Online Services will promptly investigate data breaches and, if required by
law, notify affected data subjects and regulatory authorities.
10. Training and Awareness
10.1. Training
FBK Online Services will provide training
to employees and contractors on their responsibilities under POPIA and the
importance of data protection and maintain ongoing awareness campaigns to
educate employees about data protection best practices.
11. Updates to our policy
We may update this Privacy Policy to
reflect changes in our data handling practices or legal requirements. The
updated policy will be posted on our website with a revised "Last
Updated" date.
12. Contact Us
If you have any questions or concerns
regarding this Privacy Policy or your personal information, please contact us
at [email protected]
